Privacy Policy

Effective Date: April 10, 2026

This Privacy Policy explains how Spencer Specialties, LLC (DBA MAEDEC) ("MAEDEC," "we," "us," or "our") collects, uses, and shares information when you visit www.maedec.com (the "Website"), make a purchase, sign up for updates, contact us, or otherwise interact with our services (collectively, the "Services").

1. Information We Collect

A. Information you provide directly

When you place an order, contact us, sign up for updates, request support, or otherwise interact with us, we may collect identifiers such as your name, email address, and phone number; order information such as billing address, shipping address, products purchased, and order history; payment-related information handled through secure third-party payment processors; communications you send to us through forms, email, SMS, or support requests; and marketing preferences and consent choices, including whether you opted in to receive email or SMS communications.

B. Information collected automatically

When you use the Website, we and our service providers may automatically collect device and browser information, IP address, pages viewed and actions taken on the Website, referring URLs, date and time of visits, approximate location derived from IP address, and cookie IDs and similar identifiers.

C. Information from third parties

We may receive information from third parties that help us operate the Website and Services, such as payment processors, marketing and advertising platforms, analytics providers, CRM and communications platforms, shipping and fulfillment providers, and hosting and infrastructure providers.

2. How We Use Information

We use information to process and fulfill orders; provide customer service and respond to inquiries; send order confirmations, shipping updates, and transactional communications; send marketing emails or SMS messages if you have opted in; manage leads, customer relationships, and communication history; improve the Website, products, and user experience; analyze Website traffic, marketing performance, and usage patterns; measure and improve advertising campaigns; detect fraud, abuse, and security incidents; enforce our policies and terms; and comply with legal obligations.

3. How We Share Information

We do not sell personal information for money. We may share information with service providers that help us operate our business, including payment processors, ecommerce and hosting providers, CRM systems, email/SMS tools, analytics vendors, and customer communication tools; shipping and fulfillment providers to deliver orders; advertising and analytics partners to measure campaigns, improve Website performance, and support marketing efforts; professional advisors such as legal, accounting, and compliance providers; government authorities or other parties when required by law or necessary to protect rights, safety, and security; and business transferees if we are involved in a merger, acquisition, financing, or sale of assets.

Some privacy laws define "share" broadly to include certain advertising or analytics activities involving cookies, pixels, and similar technologies.

4. Third-Party Processors and Service Providers

We use, or may use, third-party providers to operate, improve, and support MAEDEC, including:

GoHighLevel / LeadConnector — Used for CRM, lead management, contact forms, email marketing, SMS messaging, and communication history.

Stripe and PayPal — Used to securely process payments. We do not receive or store full payment card details except as needed for transaction records and order support.

Google Analytics — We use Google Analytics to collect and analyze information about how visitors use our website, including pages visited, time spent on site, traffic sources, and general location data derived from IP address. This data is used to improve our website and understand our audience. Google Analytics uses cookies and similar tracking technologies. For more information about how Google collects and uses this data, visit Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Facebook Pixel) — We use the Meta Pixel on our website to measure the effectiveness of our advertising, build audiences for future ads, and remarket to people who have visited our website. The Meta Pixel collects data including pages visited, actions taken, and purchase information. This data is shared with Meta Platforms, Inc. and may be used to deliver targeted advertising on Facebook, Instagram, and other Meta platforms. For more information about how Meta uses this data, visit Meta's Privacy Policy. You can opt out of Meta's use of your data for advertising by visiting your Facebook Ad Preferences or using the Digital Advertising Alliance opt-out tool.

Meta Ads (Facebook Ads) — We may run advertising campaigns on Facebook and Instagram through Meta's advertising platform. These campaigns use data collected through the Meta Pixel and Meta's own data to target relevant audiences. Conversion data from purchases and other actions on our website may be shared with Meta to measure campaign performance and optimize future ads.

Google Ads — Used for ad measurement, conversion tracking, and campaign performance. Google may use cookies and tracking technologies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google's Ad Settings.

Website hosting and infrastructure providers — Used to host and maintain the Website and related services.

Shipping and fulfillment partners — Used to process, ship, and deliver customer orders.

Microsoft Clarity — We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimization, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

AfterShip — Used to provide order tracking notifications and shipment status updates to customers after purchase.

Judge.me — Used to collect and display product reviews and ratings. Review submissions may include your name and purchase details. For more information visit Judge.me's privacy policy.

We may update the specific providers we use from time to time. Each provider receives only the information reasonably necessary to perform its services.

5. Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, scripts, and similar technologies to remember preferences, maintain Website functionality, analyze Website traffic and performance, measure marketing effectiveness, and support advertising and remarketing activities. These technologies may collect information such as pages viewed, actions taken, browser and device data, cookie IDs, and approximate location derived from IP address.

You can control cookies through your browser settings. We also use a cookie consent banner that allows you to manage your preferences. If we detect an opt-out preference signal such as Global Privacy Control (GPC), we will treat it as a request to opt out of the sale or sharing of personal information as required by applicable law.

6. Email and SMS Communications

If you opt in, we may send you marketing or promotional emails and SMS messages about products, updates, launches, or offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. You can opt out of SMS messages by replying STOP, where supported.

Your SMS consent and opt-in data will not be sold. We may share it only with providers necessary to deliver those communications, such as LeadConnector or telecommunications carriers.

7. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. This includes retention for order processing, shipping, returns, and customer service; tax, accounting, and legal compliance; suppression lists and communication preference records; fraud prevention, dispute resolution, and security purposes; and internal analytics and business improvement, subject to vendor settings and retention practices.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. Payment information is processed by secure third-party payment processors and is not stored directly by us except as needed for transaction records and verification.

9. Children's Privacy

MAEDEC is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it.

10. Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information we hold about you, request deletion of your personal information, request correction of inaccurate personal information, opt out of certain uses or disclosures, and receive information about our privacy practices. To exercise your rights, contact us at andrew@maedec.com. We may need to verify your identity before fulfilling your request.

11. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act ("CCPA"), as amended by the California Privacy Rights Act ("CPRA"), including the right to know the categories of personal information we collect, use, disclose, and retain; request access to specific pieces of personal information; request deletion of personal information, subject to exceptions; request correction of inaccurate personal information; opt out of the sale or sharing of personal information, where applicable; limit the use or disclosure of sensitive personal information, where applicable; and not be discriminated against for exercising your privacy rights.

We do not sell personal information for money. However, because we may use analytics, cookies, pixels, and similar technologies for advertising, retargeting, and campaign measurement, some of those activities may be considered "sharing" under California law. You may exercise your opt-out rights by contacting us at andrew@maedec.com with the subject line: Do Not Sell or Share. If available, you may also manage your preferences through our cookie banner or other Website privacy controls.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. Please review their privacy policies separately.

13. International Users

Although MAEDEC primarily targets customers in the United States, we may sell and ship internationally. If you access the Services from outside the United States, your information may be processed in the United States and other countries where our service providers operate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the effective date above. If changes are material, we may provide additional notice, such as by posting a notice on the Website or contacting you directly where appropriate.

15. Contact Us

For privacy questions or requests, contact:

For information about our accessibility commitments, visit maedec.com/accessibility.